At WYWAŻONE RZEMIOSŁO, customer satisfaction is important to us. We carefully prepare every handmade sculpture and aim to ensure that each order arrives safely and meets expectations.

This Return & Refund Policy explains the conditions and procedures related to returns and refunds.

1. Right to Return

Customers have the right to request a return within 14 days from the date of receiving the order.

To qualify for a return, the product must:

• remain unused,
• be in new condition,
• not show signs of damage or wear,
• include the original undamaged packaging.

2. Non-Returnable Products

We cannot accept returns for:

• damaged items caused by customer misuse,
• products with visible signs of use,
• products returned without original packaging,
• items damaged after delivery.

Returns that do not meet the conditions described in this policy may be refused.

3. Return Procedure

To request a return, customers should contact us by email and provide:

• order number,
• customer name,
• information about the product,
• reason for the return.

Return requests should be sent to:

wywazonerzemioslo@outlook.com

After reviewing the request, we will provide further return instructions.

4. Return Shipping Costs

The store covers the cost of approved returns.

Customers should not send products back without prior confirmation from our support team.

5. Refund Process

Once the returned item has been received and inspected, we will notify the customer regarding the approval of the refund.

Approved refunds are issued using the original payment method.

Refund processing times may vary depending on:

• payment provider,
• banking institution,
• Shopify Payments processing procedures.

6. Damaged or Incorrect Orders

If an order arrives damaged or incorrect, customers should contact us as soon as possible after delivery.

Please include:

• order number,
• description of the issue,
• photographs showing the problem when possible.

We will review each case individually and work toward an appropriate solution.

7. Handmade Product Characteristics

All sculptures offered by WYWAŻONE RZEMIOSŁO are handmade artistic creations.

Minor variations in:

• shape,
• texture,
• color,
• finish,
• artistic details,

are natural characteristics of handcrafted products and are not considered manufacturing defects.

8. Late or Missing Refunds

If a refund has not appeared after confirmation:

• please first check your bank account,
• contact your payment provider,
• contact your bank regarding pending transactions.

If additional assistance is needed, customers may contact us directly.

9. Policy Updates

We reserve the right to update or modify this Return & Refund Policy when necessary to reflect operational or legal changes.

The most current version will always be available on our website.

10. Contact Information

For questions regarding returns or refunds, please contact:

WYWAŻONE RZEMIOSŁO - KATERYNA MAZNICHENKO
Email: wywazonerzemioslo@outlook.com
Phone: +48 884 377 518