Welcome to WYWAŻONE RZEMIOSŁO. These Terms of Service govern the use of our website and the purchase of products offered through our online store.

By accessing this website or placing an order, you agree to comply with these Terms of Service.

1. General Information

This online store is operated by:

WYWAŻONE RZEMIOSŁO - KATERYNA MAZNICHENKO
Legal Form: z.o.o
REGON: 180078650
NIP: 7921617963
Registered Address: Pruchnik, Jodłówka, nr 363A, 37­-560
Contact Email: wywazonerzemioslo@outlook.com
Phone Number: +48 884 377 518

The store operates online and provides delivery within Poland, the European Union, and Ukraine.

2. Scope of Services

The store offers handmade sculptures and decorative artistic products created with attention to craftsmanship, design, and individuality.

Product descriptions and images are presented as accurately as possible. Due to the handmade nature of the products, slight differences in texture, shape, color, or finish may occur.

Such variations are considered a natural characteristic of handcrafted items and do not constitute defects.

3. Orders

Orders may be placed through the website 24 hours a day.

After placing an order, the customer receives an order confirmation sent to the provided email address.

The store reserves the right to:

• refuse suspicious or fraudulent orders,
• cancel orders containing incorrect pricing caused by technical errors,
• contact the customer for additional verification if necessary.

4. Prices and Currency

All prices displayed on the website are listed in Polish Złoty (PLN).

Shipping costs are calculated separately unless otherwise stated.

The store reserves the right to modify prices, promotions, or product availability without prior notice.

Changes do not affect orders already confirmed.

5. Payment Methods

Payments are securely processed through Shopify Payments.

Available payment methods may include:

• payment cards,
• digital payment solutions supported by Shopify Payments.

The store does not store full payment card information.

6. Shipping and Delivery

Orders are delivered within:

• Poland,
• countries of the European Union,
• Ukraine.

Estimated processing time:
3–5 business days.

Estimated delivery times:

• Poland: 3–5 business days,
• European Union and Ukraine: 5–8 business days.

Shipping costs:

• Poland: 50 PLN,
• European Union and Ukraine: 100 PLN.

Free shipping is available for orders above 4000 PLN.

Delivery times are estimates and may vary depending on logistics providers, customs procedures, weather conditions, or other circumstances beyond our control.

7. Returns and Refunds

Customers have the right to return eligible products within 14 days of receiving the order.

Returned products must:

• remain unused,
• be in new condition,
• include undamaged original packaging.

The store covers return shipping costs for approved returns.

Damaged products or products showing signs of use are not eligible for return or refund.

Detailed information is available in our Return & Refund Policy.

8. Intellectual Property

All content available on the website, including:

• text,
• photographs,
• product designs,
• graphics,
• branding,
• logos,
• website materials,

is protected by intellectual property laws and may not be copied, reproduced, or distributed without prior written permission.

9. Limitation of Liability

The store is not responsible for:

• delays caused by shipping providers,
• interruptions caused by technical maintenance,
• temporary website unavailability,
• customer errors during checkout,
• force majeure events beyond reasonable control.

Nothing in these Terms limits consumer rights granted under applicable law.

10. Privacy and Data Protection

Personal information is processed in accordance with our Privacy Policy and applicable GDPR regulations.

By using the website, customers acknowledge that certain data may be processed to fulfill orders and operate the store.

11. Changes to the Terms

The store reserves the right to update or modify these Terms of Service at any time.

Updated versions become effective upon publication on the website.

Customers are encouraged to review the Terms periodically.

12. Governing Law

These Terms of Service are governed by the laws applicable in Poland and relevant European Union consumer protection regulations.

13. Contact Information

For questions regarding these Terms of Service, please contact:

WYWAŻONE RZEMIOSŁO - KATERYNA MAZNICHENKO
Email: wywazonerzemioslo@outlook.com
Phone: +48 884 377 518