Order Processing Time

All orders are prepared and processed within approximately:
3–5 business days.

Processing time includes:

• order verification,
• packaging preparation,
• quality inspection,
• shipment organization.

Orders are processed during our business hours:
Monday to Friday, 09:00 – 17:00.

Processing times may be extended during:

• holidays,
• periods of increased order volume,
• exceptional logistical circumstances.

3. Estimated Delivery Times

Estimated delivery times after shipment:

Poland

Approximately 3–5 business days.

European Union and Ukraine

Approximately 5–8 business days.

Delivery estimates are not guaranteed and may vary depending on:

• destination country,
• customs procedures,
• carrier delays,
• weather conditions,
• regional logistics disruptions.

4. Shipping Costs

Poland

50 PLN

European Union and Ukraine

100 PLN

5. Free Shipping

We offer free shipping for orders above:
4000 PLN

Free shipping is applied automatically during checkout when the order qualifies.

6. Shipment Tracking

When available, customers may receive shipment tracking information by email after the order has been dispatched.

Tracking availability depends on the destination country and logistics provider.

7. Customs and Import Duties

For international deliveries, customs procedures or additional import charges may apply depending on the regulations of the destination country.

Customers are responsible for any local customs duties, taxes, or import-related fees required by their country.

8. Delivery Issues

If a package is delayed, damaged, or lost during transportation, customers should contact us as soon as possible.

We will make reasonable efforts to assist in resolving shipping-related issues with the delivery provider.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

We are not responsible for delivery problems caused by:

• incorrect addresses,
• incomplete customer information,
• failed delivery attempts caused by recipient absence.

Additional shipping charges may apply if a package must be resent.

10. Handmade Product Notice

Many of our products are individually handmade. Because of this, slight differences between products may naturally occur.

These characteristics are part of the uniqueness and authenticity of handcrafted artistic work.

11. Contact Information

If you have questions regarding shipping or delivery, please contact us:

WYWAŻONE RZEMIOSŁO - KATERYNA MAZNICHENKO
Email: wywazonerzemioslo@outlook.com
Phone: +48 884 377 518